In the event that you are entitled to a refund of monies paid by you to us, we will refund the monies to your nominated bank account or credit card, or if you request it, by cheque.

The refund will be processed within 2 business days of receiving the returned credit from the insurance company, based on the banking details you have already provided our office.

In the event of cancellation of an insurance policy, we will be bound by the conditions set by the insurer regarding cancellations, as outlined in the relevant Product Disclosure Statement.

If you have any questions or concerns please feel free to contact us.